Deaf Services Info Sessions

Knowsley’s Deaf Services team host regular drop in sessions for local people who are deaf or hard of hearing.

For further help, information or support drop in sessions are available at:

Centre for Independent Living, Huyton L36 6HY
(Fortnightly from Wednesday 27.02.19 1pm – 3pm)

 MSDP centre Queens Drive Retail Park West Derby L13 0DJ
(Fortnightly from Friday 22.02.19 10 – 12 pm)

Over 55s Club Prescot Town Hall 1 Warrington Road Prescot L34 5QX (Fortnightly from Friday 01.03.19 10 –12pm) 

Staff from the Centre for Independent Living  Centre & St Helens Deafness Resource Centre will be hosting the drop in sessions.

A New Year Update from Knowsley Deaf Services

Did you know that Knowsley’s Deaf Services team host regular drop in sessions for local people who are deaf or hard of hearing?

The information drop in sessions take place at Knowsley’s Centre for Independent Living, Huyton L36 6HY, fortnightly from Wednesday 23rd January 2019 1pm – 3pm.

As well as MSDP Centre Queens Drive Retail Park West Derby L13 0DJ, fortnightly from Friday 1st February 2019 10am – 12 pm.

Staff from Knowsley’s Centre for Independent Living & St Helens Deafness Resource Centre will be hosting these drop in sessions.

For further information Text: 07384 455 434 or Email:

Community Equipment Service 2018/19 Christmas Schedule

Knowsley’s Integrated Community Equipment Service (ICES) have some important information and contact details alongside service opening and closing times at Knowsley’s Centre for Independent Living over the 2018/19 Christmas holiday period. 

1. Knowsley Centre for Independent Living Opening Times: 

Monday 24 December 8am – 4pm

Tuesday 25/Wednesday 26 December CLOSED

Thursday 27/Friday 28 December 8.30am – 4.30pm

Saturday 29/Sunday 30 December CLOSED

Monday 31 December 8.30am – 4.30pm

Tuesday 1 January CLOSED

Normal opening times for the Knowsley’s Centre for Independent Living will resume on 2 January 2019

Contact details (office hours) for ICES Team: 0151 244 4380 or email:  Continence Ringback Orders:


2. The ICES Team also operate an ‘On Call service’ over the 2018/19 festive period:

Monday 24 December 4.30pm – 8pm

Tuesday 25/Wednesday 26 December  8am – 4pm

Thursday 27/Friday 28 December 4.30pm – 8pm

Saturday 29/Sunday 30 December 8am – 4.30pm (this includes routine deliveries)

Monday 31 December  4.30pm – 8pm

Tuesday 1 January 8am – 4pm

ICES ‘On Call’ Out of Hours Emergency Deliveries or for any bed/mattress breakdowns: 07798 668 773


3. Hoist Breakdowns Out of Hours Service:

Prism Medical is contracted to cover out of hours repairs during the following times.

  • Monday to Friday 5pm – 10pm
  • Saturday & Sunday 8.30am – 10pm
  • Out of Hours Contact:  07768 718 305
The help desk will talk you through a fault finding exercise, if the fault is not found they will arrange for an engineer to call. Please note: all engineers have sign written vans and carry company ID.

The ICES Team would like to wish their service users and staff a peaceful Christmas and New Year.

Knowsley Deaf Services Christmas Schedule

The Knowsley Deaf Services drop in’s  will be closed for the festive period and will re-commence on Friday 4 January 2019, 10am – 12pm at MSDP Centre Queens Drive, L13 0DJ.

And Wednesday 9 January 2019  1pm – 3pm at Knowsley’s Centre for Independent Living (CIL), Huyton L36 6HY

The last drop in session will be held on the 19th December at the CIL prior to the festive break.

Please Note: Our drop in sessions take place every week  at the above venues and times stated in 2019.

We’d like to wish all our service users all the best for the Festive Period and we will see you in the New Year!. 

Knowsley Deaf Services Christmas 2018 Drop In Dates

Christmas Comes Early to the Centre

Knowsley’s User Led Organisation (KULO) will be hosting Christmas themed Eco Creative Craft Workshops at Knowsley’s Centre for Independent Living in the lead up to this year’s festive break, 2018.

As part of the disability community groups weekly Really Useful Wednesday sessions (10 -12pm), the group will be working with Gordon from Knowsley Council’s Ranger Service to create a series of eco friendly and locally sourced Christmas Decorations.

After a recent visit to Stadt Moers Countryside Park in Whiston, KULO group members foraged and harvested locally source materials including an Ash tree to be used as part of their accessible weekly sessions.

One KULO group member commented “It was a bit chilly, but good fun to get out and about in the park and work with the local ranger. We then went back to the environmental centre and we warmed up straight away because we all had a go and cut the wood up with a bow saw. I’m looking forward to seeing what we’ll make over the next few weeks now”.

If you would like to take part in KULO’s Festive Really Useful Wednesday sessions they will take place here, at Knowsley’s Centre for Independent Living on Wednesday 28 November, 5 & 12 December 10 – 12pm. No need to book, but get in touch with Support Worker Nancie Price if you have any support or access requirements to enable you to fully take part.

KULO welcomes local people with disabilities as well as those caring for someone with a disability.

An Open Day for Deaf Services in Knowsley

A Deaf Services Open Day will take place on Wednesday 24 October 2018 from 3 – 6pm at Knowsley’s Centre for Independent Living, Huyton.

Local partners including Knowsley Council, Bradbury Fields, Deafness Resource Centre and Northwest Boroughs Healthcare are helping to raise awareness of support and information available in Knowsley to anyone who is deaf or hard of hearing.

Could you benefit from British Sign Language (BSL) and Deafness Awareness Training, Befriending, Advocacy? Or would like to find out about a BSL Social Group, a Childrens Group or Tinnitus Support?

Drop into the centre from 3pm until 6pm, have a cuppa and meet with a variety of local services who want to know what support or information you need to help YOUAll welcome.

If you are unable to attend the Deaf Services Open Day and would like a home visit there are lots of ways to get in touch.

Send an email to or

Call 01744 23887 or Text 07384 455434

Livewell Knowsley Information Directory

A one stop shop of information to help you look after your own health and stay well in Knowsley is available at

The online directory provides a range of information and support about health and wellbeing, as well as housing and community services available in Knowsley and the surrounding areas in the Liverpool City Region.  Plus it’s free and available 24 hours a day, 7 days a week and instantly updated so contains all of the up-to-date news, advice and support.

Simply select Knowsley from the local authority drop-down menu at the top right hand side of the screen to receive the most up-to-date advice and guidance on how to live well in Knowsley.

Information includes:-

  • Living independently, including equipment and aids that can help you to stay in your own home and avoid the need for admittance to hospital or a nursing / residential home and how to access handyperson services to help you keep on top of your garden, laundry and cleaning.
  • Staying safe including home safety advice, internet safety and home maintenance.
  • Community, leisure and learning including courses taking place in your area, keeping active and opportunities to get involved in your community, such as volunteering.
  • Being a carer including benefits advice, personal budgets and support groups available to you.
  • Housing and accommodation – from supported living to nursing homes, hospices to extra care living, you’ll find all the answers to your housing questions here.
  • Your health and wellbeing – advice and guidance is available on a range of health conditions, support services in the area and advice on how to keep well.
  • Getting Active – from swimming, netball and Tai Chi, through to badminton, walking and cycling, there’s something for all interests in this section.
  • Advice and guidance on a range of issues including managing your finances and reducing your energy bills.

There’s also a Children and Families section providing a range of useful information and services available to support families, activities for children and young people and information about schools and colleges.

The directory supports Knowsley Better Together, which brings people and organisations together for the benefit of Knowsley and its residents. It provides information about groups and organisations offering services for people of all ages with a variety of needs in one place.

The directory can be used to find out how to access health services, such as GPs or dentists, what benefits you may be entitled to, steps you can take to help you remain in your own home for longer as well as generating ideas to take up a new hobby.

If you haven’t already, visit today, you can also follow the Livewell Knowsley twitter account @LiveWell_know.

Knowsley Service User and Carer Forum

Members of the public are invited to share their views and have a say on local health services at North West Boroughs Healthcare Trust’s Service User and Carer Forum on Wednesday 26 September 2018, The Old Schoolhouse, St. John’s Road, Huyton, Liverpool, L36 0UX.

The Knowsley forum is a chance for people with an interest in shaping health services in Knowsley to get involved and hear about developments in the services the Trust delivers. It will take place from 1pm to 3.30pm, with a complimentary buffet lunch served from 12.30pm.

Those who attend will be able to put their questions to the Trust’s senior leadership team during the forum’s regular ‘Take it to the Top’ open question and answer session.

We strongly encourages anyone with an interest in hearing more about mental and physical health services in their area and having a say on how services are delivered to come along to the interactive and engaging Service User and Carer Forum, which provides a unique opportunity for you to share your views and help shape local services in a friendly and informal environment.

Council to re-consider services for adults

Knowsley Council has confirmed that it will explore a range of options for the future delivery of specialist services for adults in the borough.

Currently, day services for older people and those with disabilities, respite care, supported living and the Shared Lives programme are delivered by the council’s own in-house teams.  As part of its Adult Social Care Modernisation Programme, the council has been looking at alternative ways of creating more responsive, higher quality and better value for money services.  Most recently, the council was looking into proposals to launch a partnership with Sefton Council’s New Directions company.

Councillor Sean Donnelly, Knowsley’s Health and Social Care Cabinet Member, said: “We know that our residents’ adult social care needs are changing and we need to make sure we can continue to provide the support they need.  Significant changes have already taken place, driven by the introduction of new legislation and funding cuts, but more change is needed to make the service sustainable in the long-term.

“Over the last few weeks, we have looked again at this key issue for Knowsley.  After much consideration, I and my colleagues in the council’s Labour Group have concluded that we should focus our attention on developing a range of services alongside local partners with a view to creating a “Knowsley offer”.  This approach is in line with our Knowsley Better Together programme, which aims to connect new and future organisations in the borough to work more closely together in meeting the needs of the local community.  Having a local approach will complement the need to provide “place-based” care for our residents.

“We will therefore no longer be pursuing a partnership with Sefton’s New Directions company, but we wish that organisation well in caring for the people of Sefton now and in the future.”

Council 24/7 response service having a positive impact on residents

Earlier this year, the council launched a new service to support residents to remain in their own homes or return home from hospital without delay.

The service provides a quick response to residents who have health and social care needs. By working during the night and at weekends the team has moved away from the more traditional 9am to 5pm service offer.

In just three months, the service has prevented 18 residents from being admitted to hospital and supported a further 28 discharges from hospital which has reduced their length of stay.

Knowsley is the only local authority in the Liverpool City Region to offer this service and Whiston Hospital has commented on the notable improvements they have seen in hospital discharges thanks to the 24/7 response team.

Diane Stafford, Assistant Director of Operations, St Helens and Knowsley Teaching Hospitals NHS Trust, said: “Once patients are medically well, it is important that we arrange their safe discharge from hospital to the most appropriate setting, and ensure the required support is in place. Some people do not have extended family around to help them, and extra support in the community can help us to safely discharge patients in a timely manner, or even prevent their admission in the first instance.

The 24/7 response service provides very practical support. It is a great example of how a local authority can think differently and work with us to tackle shared issues and improve outcomes for Knowsley residents.”

The service operates seven days a week and works with the council’s Emergency Duty Team and Urgent Response teams, ensuring support is available when residents need it.

Support includes providing personal care for residents with palliative care needs throughout the night, pending any formal care package being arranged, and arranging transport for residents who are returning home from hospital.

Other examples of support include residents who attend Accident and Emergency, but do not require medical treatment. The team will arrange for the person to be transported home where health and social care needs are then assessed and support arranged if it is required.

The service is also planning to develop further by linking with other partners, including North West Ambulance Service, housing and primary care.

Cllr Sean Donnelly, Cabinet Member for Health and Social Care, said “This is a great example of how we are working better together to support our residents who may not need to be admitted to hospital or a residential nursing facility. Our 24/7 response service is already having a positive impact, by ensuring the best possible care is provided in the person’s own home. We are well aware of the pressure on the NHS and the Accident and Emergency Department at Whiston and are pleased that we are able to support a reduction in demand.”

Your views and experiences are important to us at Knowsley’s Centre for Independent Living