Community Equipment Service 2018/19 Christmas Schedule

Knowsley’s Integrated Community Equipment Service (ICES) have some important information and contact details alongside service opening and closing times at Knowsley’s Centre for Independent Living over the 2018/19 Christmas holiday period. 

1. Knowsley Centre for Independent Living Opening Times: 

Monday 24 December 8am – 4pm

Tuesday 25/Wednesday 26 December CLOSED

Thursday 27/Friday 28 December 8.30am – 4.30pm

Saturday 29/Sunday 30 December CLOSED

Monday 31 December 8.30am – 4.30pm

Tuesday 1 January CLOSED

Normal opening times for the Knowsley’s Centre for Independent Living will resume on 2 January 2019

Contact details (office hours) for ICES Team: 0151 244 4380 or email:  Continence Ringback Orders:


2. The ICES Team also operate an ‘On Call service’ over the 2018/19 festive period:

Monday 24 December 4.30pm – 8pm

Tuesday 25/Wednesday 26 December  8am – 4pm

Thursday 27/Friday 28 December 4.30pm – 8pm

Saturday 29/Sunday 30 December 8am – 4.30pm (this includes routine deliveries)

Monday 31 December  4.30pm – 8pm

Tuesday 1 January 8am – 4pm

ICES ‘On Call’ Out of Hours Emergency Deliveries or for any bed/mattress breakdowns: 07798 668 773


3. Hoist Breakdowns Out of Hours Service:

Prism Medical is contracted to cover out of hours repairs during the following times.

  • Monday to Friday 5pm – 10pm
  • Saturday & Sunday 8.30am – 10pm
  • Out of Hours Contact:  07768 718 305
The help desk will talk you through a fault finding exercise, if the fault is not found they will arrange for an engineer to call. Please note: all engineers have sign written vans and carry company ID.

The ICES Team would like to wish their service users and staff a peaceful Christmas and New Year.

Your views and experiences are important to us at Knowsley’s Centre for Independent Living